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Welcome to chlorophile.co.in. chlorophile.co.in and its affiliates provide their services to you subject to the terms and conditions given hereunder.If you visit us at chlorophile.co.in, you accept these terms and conditions. In addition, when you use any current or future chlorophile.co.in service (e.g. Your Account/Profile, etc.) or visit or purchase from any business affiliated with chlorophile.co.in, whether or not included in the chlorophile.co.in web site, you will be subject to these guidelines and conditions for such service or business. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by chlorophile.co.in. By using theshoppingservices of chlorophile.co.in you agree to be bound by these terms and conditions. All products/services and information displayed on chlorophile.co.in constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. chlorophile.co.in reserves the right to accept or reject your offer.

Please read these Terms & Conditions carefully before using this or any of the other chlorophile.co.in websites. In these Terms & Conditions, chlorophile.co.in is referred to as " chlorophile.co.in " or “Company”"we," "us,”, “our" or Companyand you the end user is referred to as"you" , "your" or “user”.

Definitions

"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexure ,privacypolicy, and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time.

" chlorophile.co.in '' / ''website '' means the online shopping platform and the services to buy the products listed on the site.

"Vendor" / "seller shall mean the person or any legal entity who offers for sale, sells the products on the chlorophile.co.in platform / website. ''Product/Products'' means and includes any goods/merchandise/products/services/offers/display items that areuploaded/showcased/displayed on chlorophile.co.in and the relateddescription, information, procedure, processes, warranties, delivery schedule, etc.

Modified Terms

The Company reserves the right at all times to discontinue or modify any of these Terms and Conditions and/or our Privacy Policy as we deem necessary or desirable without prior notification to you. Such changes may include, among other things, the adding of certain fees or confidentiality. It is also clearly understood that all warranties, implied or express take place between the vendors and the user. We do not endorse in anyway any advertisers/ contents of advertisers on its web pages or other communication.

We will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

User agrees and acknowledges that use shall be solely responsible for user's conduct and that the Company reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under theIndiancyber laws or any other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time. In no event shall the Company, its affiliates, employees, agents, consultants, contracted companies be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the chlorophile.co.in sites/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement.

We therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.

We shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers / shop etc. (vendors), due to flood, fire, wars, acts of God or any cause that is beyond the control of chlorophile.co.in.

Reviews and Public Communication

chlorophile.co.in may, but is not required to, monitor, edit, delete or disclose the contents of a user's email or reviews as required for normal maintenance of any of the chlorophile.co.in websites or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on chlorophile.co.in; (2) protect and defend the rights or property of chlorophile.co.in; (3) protect the personal safety of other chlorophile.co.in website users or the public; or (4) to ensure compliance with our Terms and Conditions.

Copyright Infringement

Without limitation, credit card and other personal information, you might be requested to give any third party, and you hereby irrevocably waive any claim against us with respect to such sites. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any third party company or advertiser.

Limitation of Liability

The company, its officers, directors, shareholders, parents, subsidiaries, affiliates, agents, or licensers are not liable to you for any incidental, indirect, consequential, special, punitive, or exemplary damages of any kind, including lost revenues or profits, loss of business, or loss of data, in any way related to chlorophile.co.in websites or chlorophile.co.in content or for any claim, loss or injury based on errors, omissions, interruptions or other inaccuracies in any chlorophile.co.in websites, including without limitation as a result of breach of any term of this agreement. Applicable law many not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In no event will company’s total liability to you for any and all damages, losses, and causes of action arising out of or related to your use of any chlorophile.co.in website, regardless of the form, cause of action or the alleged basis for any claim, exceed the amount paid by you to chlorophile.co.in, if any, for accessing the chlorophile.co.in websites.

Indemnity

You agree that you will indemnify and hold harmless company and its directors, officers, shareholders, and agents from any and all liability arising in connection with your use of the chlorophile.co.in websites, including but not limited to any information or content that you post on any of the chlorophile.co.in websites.

Copyright

COPYRIGHT ©: chlorophile.co.in 2008. All rights reserved. Everything you see or read on the chlorophile.co.in websites is copyrighted unless otherwise noted and may not be used except as provided in these Terms & Conditions or with the written permission of chlorophile.co.in.

Trademarks

The trademarks, logos, and service marks (“Marks”) displayed on the chlorophile.co.in websites are registered and unregistered trademarks of chlorophile.co.in, its affiliates and other respective third parties. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of chlorophile.co.in or such third party which may own the Marks. All information and content including any software programs.

Data Protection

chlorophile.co.in may send information and offers of products and services to you from time to time. For further details relating to our policy relating to such offer please refer to ourprivacy policy.

Force Majeure

chlorophile.co.in shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.

Entire Agreement

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement charges. We suggest to you, therefore, that you re-read this important notice containing our Terms and Conditions and Privacy Policy from time to time in order that you stay informed as to any such changes. If we make changes to our Terms and Conditions and Privacy Policy and you continue to use chlorophile.co.in, you are impliedly agreeing to the Terms and Conditions and Privacy Policy expressed therein. Any such deletions or modifications shall be effective immediately upon the Company’s posting thereof. Any use of chlorophile.co.in by user after such notice shall be deemed to constitute acceptance by the user of such modifications.

Electronic Communication

When you visit chlorophile.co.in or send e-mails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

License and Site Access

The website grants you a limited license to access and make personal use of the website and the service provided through the website. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the website and the framing of any content available through the website uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in the Company's sole discretion) an unreasonable or disproportionately large load on the website's infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by the Company to prevent or restrict access to the website. Any unauthorized use by you shall terminate the permission or license granted to you by the website.

Disclaimer of warranties and limitation of liability

chlorophile.co.in has made this service available to use as a matter of convenience. We expressly disclaims any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or a picture or altering or distorting the images available under this service in an obscene, vulgar or pornographic manner. We also disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or e-mail sent from the website are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

The Service(s) of the Company is provided on an "as is" basis without warranties of any kind, whether express or implied. We do not represent or warrant maintaining the confidentiality of information; although our current practice is to ensure reasonable efforts to maintain such If you believe that your work has been used or is accessible on chlorophile.co.in websites in a way that constitutes copyright infringement, you may notify chlorophile.co.in by providing us the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed; (2) a description of the copyrighted work that you claim has been infringed, including where the copyrighted work exists or a copy of the copyrighted work; (3) a description of where on the site the material that you claim is infringing is located, reasonably sufficient to permit chlorophile.co.in to locate the material; (4) your address, telephone number, and email address; (5) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Company’s agent for notice of claims of copyright infringement for the chlorophile.co.in websites can be reached by info@chlorophile.co.in

Warranty Disclaimers

chlorophile.co.in recognizes the value of providing accurate and timely content. However: The chlorophile.co.in websites are provided "as is" and without warranties of any kind either express, statutory or implied. Without limiting the foregoing, chlorophile.co.in wants to ensure that you understand that there are no warranties:

  • That access to the chlorophile.co.in websites will be error free or uninterrupted;
  • That the information on the chlorophile.co.in websites will be accurate, complete or reliable
  • That the chlorophile.co.in websites will be free of any virus, worm, Trojan horse or other harmful software code or Of title or non-infringement.

chlorophile.co.in hereby disclaims any and all implied warranties in connection with the chlorophile.co.in websites, including without limitation of merchantability and fitness for a particular purpose.

Disclaimer as to Third Party Web Sites

chlorophile.co.in also disclaims any responsibility for the accuracy, content, or availability of information found on websites that link to or from chlorophile.co.in websites. You acknowledge that some advertisers or other companies employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive. chlorophile.co.in is not liable for the accuracy, copyright compliance, legality, or decency of material or content contained in third-party sites and/or advertisements (including pop-up ads) and you hereby irrevocably waive any claim against us with respect to such sites or advertisements. chlorophile.co.in does not ensure that you will be satisfied with any products or services that you purchase from any third-party site that links to or from chlorophile.co.in websites. chlorophile.co.in does not make any representations or warranties as to the security of any information, including, available on or through chlorophile.co.in (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through chlorophile.co.in for commercial or public purposes.

Arbitration clause

Any dispute arising out of or in connection with this Agreement,contract, terms and conditions , including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Salem in accordance with the Arbitration and conciliation act,1966 and rules framed there under of the India for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Arbitrator is appointed by the chlorophile.co.in in accordance with Arbitration and conciliation act,1966 and rules there under.

Governing Law

This site is created and controlled by chlorophile.co.in. The laws of India shall apply and courts in Salem District of Tamilnadu shall have jurisdiction in respect of all the terms, conditions and disclaimers. chlorophile.co.in reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of chlorophile.co.in.

Dispute Resolution

If there is any dispute about or involving the chlorophile.co.in Websites and/or the Service, by using the chlorophile.co.in websites, you agree that the dispute will be governed by the laws of India. You agree to the exclusive jurisdiction to the courts of Salem District, Tamilnadu, India.

Contact Information

If you have questions or concerns regarding these Terms & Conditions, please contact our support atinfo@chlorophile.co.in

Suspension due to Non-Compliance with Agreement

Notwithstanding other legal remedies that may be available to chlorophile.co.in, chlorophile.co.in may in its sole discretion limit user activity by immediately removing user listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the site if: The user is in breach any of the terms and conditions of this agreement and/or the terms and conditions of usage of chlorophile.co.in; The user has provided wrong, inaccurate, incomplete or incorrect information; Your actions may cause any harm, damage or loss to the other Users or chlorophile.co.in. Illegal and/or unauthorized use of the service, including unauthorized framing of or linking to the chlorophile.co.in site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.

We value the trust you place in chlorophile.co.in. Please read this Privacy Policy, which tells you what information we collect from users of the chlorophile.co.in, how we use that information, and with whom we may share it. Unless defined in this Privacy Policy Conduct, terms capitalized but not defined herein are defined in the Terms & Conditions. In this Privacy Policy chlorophile.co.in is referred to as "we," "us," or "our" and you the end user are referred to as "you", "your" or “user”.

PRIVACY POLICY

How Personal Information Is Collected and Updated

We may collect information that personally identifies you when you register, when you participate in reviews and other features or when you otherwise communicate with us.

Types of Personal Information Collected

We may collect the following types of information at the chlorophile.co.in:

  1. When you register at any of the chlorophile.co.in, we may request the following personal information: Your name and email address
  2. When you search anything on the website, your keywords will be collected in a protected location for improving our search results.

How Information Is Used and Shared

Communications: We may send you communications about updates, and new services from time to time. If you do not want to receive these communications you can opt out by calling us at (Phone no or mail)

Processing Payments: For credit card purchasers, we redirect to the relevant financial institution for online transaction and billing information.

Legal Requirements: chlorophile.co.in reserves the right to disclose your personal information as necessary to:

  1. Comply with the law or comply with legal process served on chlorophile.co.in.
  2. Protect and defend the rights or property of chlorophile.co.in.
  3. Protect the personal safety of other chlorophile.co.in users or the public
  4. To ensure compliance with our Terms & Conditions chlorophile.co.in co-operates with law enforcement and other third parties to enforce laws, intellectual property, and other rights, and we reserve the right to report any information related to suspicion of illegal activity to law enforcement for prosecution.

Third Parties

Except as described in this Privacy Policy, we will not disclose your personal information to third parties. chlorophile.co.in may, however, use for its own purposes, aggregate information that does not identify you personally, or share aggregate information about our users with advertisers, business partners, sponsors, and other third parties.

Business Transfers

Information about chlorophile.co.in users, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of the business assets of chlorophile.co.in.

Non-personal User Information

An IP address is a number that is automatically assigned to your computer whenever you're surfing the Internet. When you request pages from chlorophile.co.in, our servers log your computer's IP address. chlorophile.co.in collects these IP addresses for the sole purpose of identifying our users' service providers (whether yahoo, hotmail, Gmail etc.) so we can better develop our offerings at the chlorophile.co.in. We do not automatically link IP addresses to anything personally identifiable, however we can and will use IP addresses to identify users when we feel it is necessary to:

  1. Comply with the law or comply with legal process served on chlorophile.co.in.
  2. Protect and defend the rights or property of chlorophile.co.in.
  3. Protect the personal safety of other chlorophile.co.in users or the public
  4. To ensure compliance with our Terms & Conditions.

Cookies

A cookie is a small packet of information that we place on your computer's hard drive whenever you visit the chlorophile.co.in. For each user, our web server automatically recognizes the following:

  • The host origin of the request (e.g., your IP address)
  • The referrer (e.g., where you came from if you arrived at our site via a link)
  • The requested document (e.g., the page being viewed)
  • your browser type (e.g., Internet Explorer 6.0)
  • platform information (e.g., Windows 2000, Windows XP, MAC OS 10)
  • session data (e.g., whether login was successful)

chlorophile.co.in uses cookies for a variety of reasons, including without limitation the following:

  • For session variables, to facilitate your navigation of content on the chlorophile.co.in.
  • To determine if cookies are enabled in your browser so that we may ensure that our chlorophile.co.in run on your computer.
  • To authenticate your access to content on the chlorophile.co.in.
  • We do not store in cookies any passwords or credit card information, any information that personally identifies you.

Compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

1) We provide you the opportunity to expressly signify your consent to the terms of our Privacy Policy through an opt in mechanism. You can also withdraw your consent earlier provided at any time subsequently by providing us written intimation of your intent to do so.

2) We collect your information for a lawful purpose connected with the successful conduct of our business for which such collection of information is necessary.

3) We do not retain your information for longer than is required for the purposes for which we collected the information.

4) We use collected information for the purpose for which it was collected and for nothing else.

5) If you have provided us information that is inaccurate or incomplete and want the same to be corrected or updated, please let us know in writing and we shall do the needful to the extent the same is feasible.

6) Your information is secure with us as we have robust security practices and standards at par with industry standards.

Steps You Can Take to Protect Your Privacy

Links to Other Websites: You should be aware that when you are on any chlorophile.co.in website, you could be directed to other websites hosted by third parties. We do not endorse those websites. For example, if you "click" a link to a third party site we have listed on one of the pages on the chlorophile.co.in, the "click" takes you off the applicable chlorophile.co.in. chlorophile.co.in is not responsible for the content or information collection practices of these websites. Please note that these websites may have privacy policies that differ from this Privacy Policy. We encourage you to review and understand their privacy practices before providing them with information.

What You Disclose: Please take appropriate precautions not to reveal your personal information while interacting with other users on chlorophile.co.in. Please keep in mind that whenever you give out personal information online - for example, via chlorophile.co.in review feature - that information can be viewed and used by people that you do not know, including but not limited to other users who access at the chlorophile.co.in.

Passwords: Your access to your account is password-protected and only you are authorized to access it and view the information relevant to the account. You agree not to share your passwords with anyone. You are responsible for maintaining the secrecy of your passwords. You agree to sign off from the chlorophile.co.in and close your Internet browser window when you have finished accessing and using any website.

No Guarantee of Security. No data transmission over the Internet is guaranteed to be secure. chlorophile.co.in does not ensure or warrant the security of any personal or other information you transmit to us including without limitation via the chlorophile.co.in.

Miscellaneous Privacy Issues

Children: Minors under the age of 18 may not use the website. We do not collect or maintain information from anyone known to be under the age of 18, and no part of the website is designed to attract anyone under the age of 18. chlorophile.co.in does not sell products for purchase by children. In certain instances, we sell children's products for purchase by adults. If you are under 18, you may use chlorophile.co.in only with the involvement of a parent or guardian.

Public Areas: We may provide areas on our website where you can publicly post information about yourself, can communicate with others, or can review products and submit media content. This information may be accessible by other consumers or companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. For example, if you post your email address along with a product review, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information.

ORDERING POLICY

Ordering at chlorophile.co.in is easy. Placing your first order at chlorophile.co.in? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone. You may contact us on 0427-2310188 or 9500715588 to book your order on COD mode.

Your order would be delivered through reputed courier companies at your door step.

Once your Order is successfully placed, you will receive a confirmation over email and text message from chlorophile.co.in. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders, if you have placed the order through your log in id.

We do take orders over phone. You may contact us on 0427 2310188 or 9500715588.

Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.

If you wish to cancel your order, you can get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.

If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. Any chlorophile.co.in Credits used in the purchase of the Order will be credited back to your account.

You receive a confirmation call for your order to verify if there isn't any change with your order or you have not confirmed the order via captcha code verification.

In order to place a bulk order please drop a mail toinfo@chlorophile.co.inwith your requirements and the concerned team would get back to you

We send the invoice along with the product if you place an order as gift to your loved once because of the prevalent regulations. Tags are also left intact so that a product can be returned if your loved one faces any problem with it. We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are returnable (Except Lingere Products).

We offer Replacement for our customers. Please read up our Replacement policies for details.

PAYMENTS TERMS

  • We accept payments via Visa, MasterCard, American Express Credit and Debit Cards, Netbanking.
  • All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection. Also, we are verified by Norton as a Safe Site. So no worries about safe to shop online using my Debit card or Credit Card in this website.
  • There are absolutely no hidden charges. Any octroi or sales tax is actually borne by salewed.com. You pay only the amount that you see in your order summary.

In case of a payment failure, please retry ensuring:

  • Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to raise an online request in the contact form below or bygiving complaint to the info@chlorophile.co.in.
  • If you see any charges on your credit/debit card for purchases made on chlorophile.co.in, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
  • If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.
  • To know more, please refer to ourTerms and Conditions.

SHIPPING & DELIVERY TERMS

Chlorophile.co.in promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.

Your order will be delivered within 4-10 days depending on the delivery location. Sometimes it may take longer than the stipulated time due to unforseen conditions including weather conditions, flight delays and etc at the courier company end.

Any charges for shipping will be mentioned on the cart while placing the order. There are no shipping charges for orders above Rs.999/-

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

We do international shipment order.

In case of, if you are going out of station, your order may not be processed expedite delivery due to the current logistics infrastructure in India today doesn't allow us to expedite further at this time.

TRACKING

  • Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider.
  • In case information provided in tracking your delivery is not clear please contact us because certain Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us.
  • If you did not received your product with in specified period of time and If you have the tracking information ( reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.
  • Chlorophile.co.in do not encourage / accepts return of product sold during EOSS/ Discount Sale / Seasonal Special Sales.

In transit

Your order is on its way to your city

out for delivery

Your order has reached your city and we will attempt to deliver it today

Hold at hub

We tried delivering your order at least once and we will try again in 48 hours

RTO in transit

Your order was undelivered and is on its way back to our warehouse.

RETURN , REPLACEMENT & REFUND POLICY

REFUND POLICY

  • Mandatory pre-requisites to claim Refund
  • As per our return policy we request you to send the product preferably through speed post in a saleable condition. Also request you to send the AWB number and courier name on info@chlorophile.co.in for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition to the below mention address:

DAC Clothing pvt ltd,
Old no: 75, New no: 98/1 Ramnagar,
Kumarasampatty,
Salem-636007 ,

  • Chlorophile.co.in doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ chlorophile.co.in.

NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled In case of the following scenarios you are liable to get a full refund of money (except any intimate product including Lingeries)

  • We have shipped a wrong product that is not matching with your order.
  • There is a manufacturing defect in the product ordered by you.
  • The merchandise got damaged during transit, and we are not able to provide you with a replacement.
  • You have 14days (from the delivery date ) to make up your mind and intimate us that you wish to claim for a refund as per chlorophile.co.in’s return policy.
  • For any other assistance please contact us on 0427-2310188 or 9500715588.

CHLOROPHILE.CO.IN'S 14 DAYS RETURNS POLICY

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. We mean what we say! All you need to do is give us a call on 0427-2310188 or 09500715588(10am-7pm) within a period of 14days, from the delivered date. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

Please note that ""chlorophile.co.in's 14 Day Returns Policy"" does not apply to any intimate product including Lingeries. Also, for any non returnable/non refundable product the same will be mentioned in the product details page.

  • Refund/ replacement for goods/ merchandise is subject to inspection and checking of partners product.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  • Some special rules for promotional offers may override ""chlorophile.co.in's 14 Day Returns Policy.
  • Any intimate product including Lingeries are non returnable and non refundable. Also, for any non returnable/non refundable product the same will be mentioned in the product details page.
  • You may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns."
  • For refund eligible products - Once the item is received at our warehouse, it undergoes a Quality Check which takes about 2 days. Typically the refund process is initiated within 2 days after Quality Check. The receipt of the payment would depend on the mode of payment chosen by you.

The expected timelines along with respective refund scenarios are as below:

Mode Of Payment

Refund Scenario

Quality Check Required

Resolution Time

Credit Card/Debit Card/Net-banking

Rejected before dispatch

No

10 days from the Date of Rejection

Credit Card /Debit Card/Net-banking

Rejected before delivery

No

10 days from the Date of Rejection

Credit Card /Debit Card/Net-banking

Refund after Delivery

Yes

10 days after the Quality Check

Mobile Wallet

Rejected before dispatch

No

10 days from the Date of Rejection

Mobile Wallet

Rejected before delivery

No

10 days from the Date of Rejection

Mobile Wallet

Refund after Delivery

Yes

10 days after the Quality Check

  • For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an SMS to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 kindly check your bank or credit card account for confirmation.
  • For value paid through Mobile Wallet, refund would be processed in terms of crediting the points back to your wallet only and will not be refunded in terms of money.
  • If a Coupon Code of Gift Card was utilized by you in placing the order, in case of refund the respective value would be refunded through Coupon Code or Gift Card only.
  • Chlorophile.co.in doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the below mentioned address.

DAC Clothing pvt ltd,
Old no: 75, New no: 98/1 Ramnagar,
Kumarasampatty,
Salem-636007 ,

NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled

  • Shipping charge would be included in the refund value of your order as this is a refundable charge.
  • Once your product is returned and Quality Check is done for the received product, your shipping charges would be reimbursed in terms of Coupon Code. It will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ chlorophile.co.in. The Coupon Code would be worth Rs. 150 and you will be able to avail it in 90 days for full value in one transaction.
  • We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
  • If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.

REPLACEMENT POLICY

Mandatory prerequisites to claim replacement. As per our return policy we request you to send the product preferably through speed post in a saleable condition. Also request you to send the AWB number and courier name on refund@chlorophile.co.in for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition to the below mention address:

DAC Clothing pvt ltd,
Old no: 75, New no: 98/1 Ramnagar,
Kumarasampatty,
Salem-636007 ,

Chlorophile.co.in doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ chlorophile.co.in.

NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled In case of the following scenarios you are liable to get a replacement (except any intimate product including Lingeries):

  • We have shipped a wrong product that is not matching with your order.
  • There is a manufacturing defect in the product ordered by you.
  • The merchandise got damaged during transit.
  • You have received a wrong size/ size doesn't fit as desired.
  • You have thirty days (from the delivery date ) to make up your mind and intimate us that you wish to request for replacement as per chlorophile.co.in's return policy.
  • For any other assistance please contact us on 0427-2310188 or 9500715588.
  • All are returnable items (except any intimate product including Lingeries) . We make it convenient for you to identify if the product is non returnable items by mentioning in the product details page.
  • Any product/s can be bought in Replacement. The final price of Replacement products should be equal to the price of returned items.
  • Your replacement order value should be equal to the return item/s value.
  • There are no charge for Replacement. All you need to do is to return the original item and Replace it for an item/s of same value
  • You can buy any number of items in Replacement provided the final price of Replacement products is equal to the price of returned items by calling us.
  • If you wish to cancel your Replacement order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and will refund your amount . If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds will be processed as per our Return policies.

GIFT CARDS POLICY

  • You can purchase gift cardsby contacting the Customer care.
  • You can purchase a gift card for a minimum of Rs. 500/-, and thereafter in multiples of Rs. 500/-
  • You can purchase a gift card for a minimum of Rs. 500/-, and thereafter in multiples of Rs. 500/-
  • You can use your Gift Card(s) to purchase products across all categories. Moreover it is also applicable on discounted products & special offers.
  • You can use your Gift Cards credits for single purchase order.
  • You can combine/add multiple gift cards to your account.
  • You can check your Gift Card balance by Simplycontact with Customercare desk.
  • In case of Gift Card mode is opted and you want to refund of money for the product, the only mode of refund is Gift Card Credits.
  • Once purchased, Gift Cards are not redeemable into cash.
  • From the date of issuance, all the gift cards are valid for a period of 1 year.

MISCELLANEOUS

REGISTRATION

  • It is not necessary to register with us to shop. However, Registration with us help speed up the ordering process for you and allows us to keep you informed about your orders and refund through email.
  • Registering with us does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter just click on the unsubscribe link in the newsletter.
  • If you have forgotten your password, you just need to click on forget password and it will be sent on your registered Email Id with us.
  • Address once used will be saved in My Account -> Address book link. You can go to your Address Book and modify your default Shipping (delivery) address and Billing address.
  • You can also add more addresses using Add a new address button.
  • You can select any of the addresses instead of typing the shipping address while you are ordering.