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Chlorophile

Return Policy

RETURN , REPLACEMENT & REFUND POLICY

 

REFUND POLICY 

  • Mandatory pre-requisites to claim Refund
  • As per our return policy we request you to send the product preferably through speed post in a saleable condition. Also request you to send the AWB number and courier name on info@chlorophile.co.in for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition to the below mention address:

    CHLOROPHILE,
    DAC CLOTHING PVT. LTD.,
    136 / 9 D, GANDHI ROAD,
    SALEM-636007,
    TAMILNADU.

  • Chlorophile.co.in doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ chlorophile.co.in. 


NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled In case of the following scenarios you are liable to get a full refund of money ( except any intimate product including Lingeries)

  • We have shipped a wrong product that is not matching with your order.
  • There is a manufacturing defect in the product ordered by you.
  • The merchandise got damaged during transit, and we are not able to provide you with a replacement.
  • You have 14days (from the delivery date ) to make up your mind and intimate us that you wish to claim for a refund as per chlorophile.co.in’s return policy.
  • For any other assistance please contact us on 0427-2310188 or 9500715588.

 

CHLOROPHILE.CO.IN'S 14 DAYS RETURNS POLICY

 

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. 

We mean what we say! All you need to do is give us a call on 0427-2310188 or 09500715588(10am-7pm) within a period of 14days, from the delivered date. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. 

Please note that ""chlorophile.co.in's 14 Day Returns Policy"" does not apply to any intimate product including Lingeries. Also, for any non returnable/non refundable product the same will be mentioned in the product details page.

 

  • Refund/ replacement for goods/ merchandise is subject to inspection and checking of partners product. 
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy. 
  • Some special rules for promotional offers may override ""chlorophile.co.in's 14 Day Returns Policy. 
  • Any intimate product including Lingeries are non returnable and non refundable. Also, for any non returnable/non refundable product the same will be mentioned in the product details page. 
  • You may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns." 
  • For refund eligible products - Once the item is received at our warehouse, it undergoes a Quality Check which takes about 2 days. Typically the refund process is initiated within 2 days after Quality Check. The receipt of the payment would depend on the mode of payment chosen by you. 


The expected timelines along with respective refund scenarios are as below:

Mode Of Payment

Refund Scenario

Quality Check Required

Resolution Time

Credit Card/Debit Card/Net-banking

Rejected before dispatch

No

10 days from the Date of Rejection

Credit Card /Debit Card/Net-banking

Rejected before delivery

No

10 days from the Date of Rejection

Credit Card /Debit Card/Net-banking

Refund after Delivery

Yes

10 days after the Quality Check

Mobile Wallet

Rejected before dispatch

No

10 days from the Date of Rejection

Mobile Wallet

Rejected before delivery

No

10 days from the Date of Rejection

Mobile Wallet

Refund after Delivery

Yes

10 days after the Quality Check

 

  • For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an SMS to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 kindly check your bank or credit card account for confirmation. 
  • For value paid through Mobile Wallet, refund would be processed in terms of crediting the points back to your wallet only and will not be refunded in terms of money. 
  • If a Coupon Code of Gift Card was utilized by you in placing the order, in case of refund the respective value would be refunded through Coupon Code or Gift Card only. 
  • Chlorophile.co.in doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint on the below mentioned address:

    CHLOROPHILE,
    DAC CLOTHING PVT. LTD.,
    136 / 9 D, GANDHI ROAD,
    SALEM-636007,
    TAMILNADU.

     

NOTE: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled

 

  • Shipping charge would be included in the refund value of your order as this is a refundable charge. 
  • Once your product is returned and Quality Check is done for the received product, your shipping charges would be reimbursed in terms of Coupon Code. It will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ chlorophile.co.in. The Coupon Code would be worth Rs. 150 and you will be able to avail it in 90 days for full value in one transaction. 
  • We update our customers through emails at every step of the returns process so please check for the last update from us in your email. 
  • If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.

  

 

REPLACEMENT POLICY

 Mandatory prerequisites to claim replacement. As per our return policy we request you to send the product preferably through speed post in a saleable condition. Also request you to send the AWB number and courier name on info@chlorophile.co.in for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition to the below mention address: 

CHLOROPHILE,
DAC CLOTHING PVT. LTD.,
136 / 9 D, GANDHI ROAD,
SALEM-636007,
TAMILNADU.

 

 

 Chlorophile.co.in doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future info@chlorophile.co.in.

 
NOTE
: Incase we don't receive your product with 14 days your refund/replacement request would be cancelled In case of the following scenarios you are liable to get a replacement ( except any intimate product including Lingeries): 

  • We have shipped a wrong product that is not matching with your order.
  • There is a manufacturing defect in the product ordered by you.
  • The merchandise got damaged during transit.
  • You have received a wrong size/ size doesn't fit as desired.
  • You have thirty days (from the delivery date ) to make up your mind and intimate us that you wish to request for replacement as per chlorophile.co.in's return policy.
  • For any other assistance please contact us on 0427-2310188 or 9500715588.
  • All are returnable items (except any intimate product including Lingeries) . We make it convenient for you to identify if the product is non returnable items by mentioning in the product details page.
  • Any product/s can be bought in Replacement. The final price of Replacement products should be equal to the price of returned items.
  • Your replacement order value should be equal to the return item/s value.
  • There are no charge for Replacement. All you need to do is to return the original item and Replace it for an item/s of same value
  • You can buy any number of items in Replacement provided the final price of Replacement products is equal to the price of returned items by calling us.
  • If you wish to cancel your Replacement order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and will refund your amount . If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds will be processed as per our Return policies.