Back to Top

Chlorophile

FAQ

Privacy and cookies

 

1. What is a Cookie?

We store a cookie on your computer or your mobile phone or similar devices every time you visit our Website.

Cookie is a text file that is saved on to and, during your subsequent visits, retrieved from your system. We use cookies in order to provide you with a better shopping experience to. What we don’t use cookies for is to store your personal information. It is against our policy to disclose any information collected to third parties.

Cookies are essential of two kinds. These are permanent cookies and temporary (session cookies). Generally, permanent cookies are stored as a file on your system for a period not exceeding 12 months. On the other hand, temporary cookies are stored only for a short period and are deleted when you end an active session. Permanent cookies are used to store your choice of start page and your details including your login information if you select ‘Remember me’ when you log in. Please ensure that you do not use this option when on public system. Temporary cookies are used for the purpose of product filtration function, which helps us to check whether you are logged in or if you put an item in your shopping bag. It is possible to delete cookies from your system using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device.


Please note that if you choose to disable cookies, you will not be able to take advantage of all our features and we would recommend that you enable cookies in order to enable us to provide you with a wholesome and trouble free shopping experience.

 

2. Why does Chlorophile Use Cookies?

In order for us to provide customers with the best possible shopping experience, you'll need to accept these cookies. Our cookies don't store any personal account or payment information; they merely allow you and your actions to be remembered through your website journey.

If you choose not to allow this, it makes our job of providing you with the styles you want impossible! Say, you pick an item you like and save it to your basket, and then navigate to another category; the website would have to refresh and your bag would show as empty as the website would have no memory of the previous action taking place. This is likely to ruin your online shopping experience with us.

Cookies also help us analyze how well the site is functioning. You would have already noticed that every major online retailer uses cookies in order to study site performance. Cookies help us to identify areas which may be under-performing; and thus helping us to investigate and rectify the problem area. This in turn helps us to develop enhancements so that your shopping experience is enjoyable.

Cookies also help us keep a record of most visited product. By knowing this we can keep required stock levels for the next season or prompt stock re-orders.

 

3. Does Chlorophile use third party Cookies?

Yes we do. Third-party cookies are used to collect statistics in aggregate form in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary cookies (session cookies). 

 

4. What are my Cookie Preferences?

In order for you to be able to shop on the Website, cookies must be selected. We know that you have picked our site to enjoy and ultimately buy our exciting range of clothes and other products, and without accepting our cookies we won't be able to get you through checkout and have your favorite styles sent out. Help make your shopping experience the best it can be.

To enable cookies on a PC, select the 'help' tab at the top of your browser, and then select the 'about' option. To enable on a Mac, the apple menu needs to be opened whilst the browser window is open; then select the 'about' option.

 


Delivery

 

1. How soon will my order be shipped?

All orders are processed as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved, and the receiving address is verified. Once you order is dispatched, you will be notified by email. Please refer to our terms of use for further details on this.

 

2. How can I track my order?

Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider.

 

3. I have received a faulty or an incorrect item in my order, what should I do?

We ensure that all products shipped by us are checked before being shipped out to you. In the unlikely event of you having received a faulty or an incorrect item from us, feel free to get in touch with our Customer Care  and we will have this sorted out for you.

 

4. How does your Delivery service work?

Your order will be delivered within 4-10 days depending on the delivery location. Sometimes it may take longer than the stipulated time due to unforseen conditions including weather conditions, flight delays and etc at the courier company end.

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

 


Returns


1. What is the Online Returns Policy?

Returns are usually processed within 48 hours of receipt. However, please note that during busy periods such as seasonal or promotional sale processing may take longer.We can only exchange items for a different size or colour if available; if a different item is required a separate order will have to be made.

We offer a full refund on all online purchases returned in the condition in which they were sold within 21 days from the day the parcel signed.

Chlorophile.co.in do not encourage / accepts return of product sold during EOSS/ Discount Sale /  Seasonal Special Sales

 

2. Can I return an item purchased online to one of your stores?

Unfortunately, at this stage this is not provided for due to operational issues. As and when this servce becomes available, we will let you know.


3. How do I return an item(s) from my order?

As per our return policy we request you to send the product preferably through speed post in a saleable condition. Also request you to send the AWB number and courier name on info@chlorophile.co.in for faster processing of your complaint. Please ensure that the product is returned with the tags, original packaging, invoice, in an unwashed and undamaged condition to the below mention address: 

CHLOROPHILE,

 DAC CLOTHING PVT. LTD.,

136 / 9 D, GANDHI ROAD,

SALEM-636007 ,

TAMILNADU.

 

Chlorophile.co.in doesn't facilitate reverse pickup of your product therefore we encourage you to return your product within 14 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future info@chlorophile.co.in, dac@chlorophile.co.in

 

4. I cannot access my account, how do I generate a returns reference?

Please ensure that you are logged in to the site from which you originally purchased.  If you are still unable to access your account please call our Customer Care Team and our advisor would be happy to assist you in generating a returns reference number.

 

5. I have returned an item/items from my order/my order but my request is yet to be processed ?

Returns are usually processed within 48 hours of receipt. We urge you to be patient and your request will be processed at the earliest possible time.

 

6. I requested an exchange but have received a refund ?

If you were expecting an exchange and have instead received a refund this may be because we were unable to exchange the item.In instances such as this we would automatically issue you with a refund to ensure you have the funds to reorder. If you have received an exchange when you requested a refund please contact our Customer Care Team

 

7. I paid for my order with a gift card and a debit/credit card, which will I be refunded to first?

All refunds will be made via the original method of payment. If a split payment is made, ie part gift card part credit/debit card, funds will be refunded back to the giftcard first.

 

8. My account states I've been refunded but I'm yet to receive the money ?

Please ensure you are checking the account you used to place your order originally and allow up to 5 working days for your account to be credited. For further enquiries please contact our Customer Care Team

  

9. I have been refunded to my gift card but I have thrown it away ?

Please contact our Customer Care Team and we will assist you regarding this.

 


Shopping

 

1. Do I need to create an account to be able to order?

While it would be convenient for you to create an account prior to placing order, however, it is not necessary that you have to create one. You can still order with us by using our Guest Checkout option.

 If you require assistance using this option please contact our Customer Care Team

 

2. I am unsure of what size to purchase, please can you advise?

Please refer to our Size Guide page for full details of our sizing and how to determine the right size for you.

 

3. I have received my item but am unsure of how to wear it, please can you advise?

All our products come with detailed instructions as to the manner in which it is used/worn.

We would also urge you to refer to our Care Guide for washing instructions and full details on how to care for your garment in order to ensure longevity of the product.

 

4. How do I get to hear about up and coming promotions and sales?

To hear about future promotional activities please sign up to our mailing list. This option can be found in the bottom left hand corner of our home page. You can also become a fan on Facebook and follow us on Twitter

 

5. What payment methods do you accept?

Please refer to our terms of use.

All valid credit / debit and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between you and the respective issuing bank and payment instrument issuing company.

 

6. What currencies do you trade in?

All orders are payable in Indian rupee.

 

7. I have a promotional/discount code, how do I use this?

Please enter the promotional/discount code at the 'shopping bag' stage of your transaction.

 

8. I have a gift card, how do I use this?

Gift cards details are to be entered prior to the checkout stage of he transaction. Please select the option 'I have an Chlorophile giftcard and would like to use it for this order' at the checkout stage of you transaction and enter the information required.

 

9. Can I use more than one gift card against a single order?

No

 

10. How do I change my account details?

You will need to log into your account (not guest account) and once you have logged in you will be able to view and change your account details in the 'Your Account Details' section of your account.

You can also view details of your orders, manage any giftcards, and your Address Book.

 

11. How do I cancel my order?

All orders are eligible for cancellation by you provided the same is done prior to dispatch of the goods. If you wish to cancel the order after the goods have been dispatched then you would need to intimate the same to us and return the cancelled items to us at your own cost. You will not be eligible for a refund until we receive the dispatched goods. Please refer to the section on Refunds and Exchanges for further details. To cancel an order you must contact our Customer Services team.

 

12. Can you tell me if items will be restocked?

Unfortunately we are unable to advise when and if items are due to come back into stock.

If your size is simply out of stock on our Website, please sign up to our 'out of stock' email updates which can be found below the sizes left in stock.

Please note that we are able to advise on if your local store has availability.

 

13. I have seen an item in the Press/in your campaign, how can I purchase this?

All products will be made available on our Website as soon as we can.

 

14. I want to try an item on before I purchase it, please can you transfer it to my local store?

Unfortunately we are unable to action customer transfer requests.

If you are unsure of whether or not an item is suitable please note that we offer free Standard Delivery and a refund if returned to our Website Returns address within 14 days of receipt. Please note not all items can be returned after being tried on.

 

15. What happens if an item(s) from my order is out of stock?

In the unlikely event that an item(s) from your order is unavailable, it will NOT be substituted for an alternative product and you will not be charged for the item. If you would like to speak to a customer services adviser please call on 09500715588

 

Company Information

Registered Address: 136/9D,GANDHI ROAD, SALEM-636007, TAMILNADU, INDIA.

 

Contact Us:


Customer Services

If you are unable to find the information you're looking for and require further assistance please contact our Customer Services Team where an advisor will be happy to assist you.

Our customer service personnel are available Monday-Saturday from 10:00 am till 7:00 pm to assist you with your query. Alternatively, please contact us using the help page form available on our Website or email us at info@chlorophile.co.in. We aim to respond to all emails in the shortest possible time. Alternatively, if you prefer to speak to somebody you can reach us on 0427-4030997 or 09500715588.

 

Any written correspondence can be sent to the below address:

136/9D,GANDHI ROAD,

SALEM-636007,

TAMILNADU,

INDIA.

 

Supplier enquiries

For any supplier enquiries please email at info@chlorophile.co.in

Due to the volume of queries we generally receive we would be unable to respond to all individually.

 

Franchising & Wholesaling enquiries

For any franchising and wholesaling enquiries please email at info@chlorophile.co.in

Due to the volume of queries we generally receive we could take sometime to respond to your. Please be patient.